Planning and Programming for
the Elderly & Disabled

 

 

Introduction and Overview

 

Federal policy directed at providing transportation service to elderly and disabled people requires that public transportation be made available to such people.  In 1990 major civil rights legislation was passed -- the Americans with Disabilities Act (ADA) of 1990 -- which instituted sweeping new requirements for accessibility improvements on all transportation services provided to the public.  CDTA worked with a special committee (Capital District Committee for Accessible Transportation) created by New York State legislation to develop a plan for implementation of the Americans with Disabilities Act requirements.  The plan, containing recommendations concerning the paratransit, main line, and rural services operated by CDTA, was submitted to FTA and NYSDOT on January 22, 1992.  As required by the ADA final rule, CDTC certified on March 19, 1992 that it had reviewed the plan and the plan is in conformance with the region's transportation plan developed under the joint FTA/FHWA planning regulations.  CDTA submitted an Annual Update to the Compliance Plan to FTA and NYSDOT in January 1993, 1994, 1995 and 1996.  As required by the ADA final rule, the CDTC Policy Board reviewed the updates to the plan at the March meetings of those years.  Full compliance to the ADA was required and achieved as of January 26, 1997.  CDTA is no longer required to submit annual progress reports to the plan as long as the transit system continues to meet all service criteria of the ADA.

 

In response to this federal and state policy, and local community goals articulated through the planning process, the following special services and efforts will be progressed during the 2002-03 program year:

 

1.      STAR (Special Transit Service Available by Request) Service: CDTA's special transit service began operation in the summer of 1982.  The service was designed for use by any Capital District resident unable to utilize CDTA's fixed route bus service because of a disability.  STAR service was modified in January 1993 to comply with the guidelines set forth in the ADA.  The changes affected eligibility, service area and fares.  Additional changes to STAR service were instituted in January 1994 to comply with ADA milestones.  "Next day" service became available in 1994; CDTA began to process requests for paratransit service up to 14 days in advance of the trip in 1994 as well.  During 1995, CDTA installed a state of the art computer system to better manage the STAR service requests and routing.  During 1998, CDTA refined the eligibility requirements for STAR access in an attempt to curb clientele growth and to encourage use of the accessible fixed route system.  In Spring 1999, CDTA installed the Windows-based version of the STAR scheduling software which allows for faster turnaround times, automated cancellation and verification of trips and is a faster system overall.

 

The STAR fleet now consists of 29 heavy-duty vehicles and ten cutaways. $0.250M is programmed in 2001-02 and $1.0M is programmed in 2002-03 of TIP project T6B for the purchase of five STAR heavy-duty vehicles (to replace existing vehicles).  $2.0M is programmed in 2004-05 for replacement of eight vehicles, $3.9M is programmed in 2005-06 for replacement of 15 vehicles and five vehicles are scheduled for replacement in 2005-06 ($1.36M). 


Almost 70,000 elderly and/or handicapped people were provided over 98,000 specialized trips during the 2001-02 state fiscal  year. 

 

2.      STAR “Town Meetings”: CDTA conducts “town meetings” to gather feedback from users of the STAR service on a biannual basis.  The last two meetings were held in May 2002 and October 2002.  The sessions are designed to serve as a mechanism by which information regarding changes in STAR service can be disseminated.  Also, the meetings provide an opportunity for STAR users to comment on how the Authority can better serve the disabled community.  CDTA plans to conduct at least two STAR town meetings during the 2003-04 fiscal year.

 

3.      Fare Policy: Federal regulations mandate that transit fares for elderly and disabled riders during off-peak hours be no more than one-half the base peak-hour fare.  In fiscal year 2002, CDTA certified almost 1900 people for half-fare cards.  Over 309,000 half-fare rides were recorded on the fixed route system between April 2001 and March 2002.  The cost of this fare reduction policy was nearly $300,000.

 

4.      Other Special Efforts: During 1987, CDTA adopted the policy that all future purchases of fixed route, mainline buses be handicapped accessible.  In concert with this policy, CDTA replaced 16 non-accessible route vehicles with 16 lift-equipped vehicles in June 1988.  During 1990, these buses were retrofitted with large wheelchair clamps to make it easier for people using wheelchairs to use the bus.  An additional ten lift equipped vehicles were received in May 1991, four in 1992-93 and seventeen in 1994.  Eighty-two low-floor buses were put in service during 1997 and 1998.  These low-floor buses were deployed first on the highest volume CDTA routes.  Over half of the CDTA fixed route fleet was accessible by September 1998.  During 1999, 77 additional low-floor buses were delivered to CDTA.  CDTA's fleet is currently 100% accessible.  Approximately 100 to 150 people in wheelchairs access the fixed route system each week.

 

Over the past several years, CDTA has worked on improving bus stop amenities and accessibility and has worked cooperatively with area municipalities to improve pedestrian amenities.  Work on pedestrian access, including issues related to the elderly and mobility disabled population, will continue throughout 2003. 

 

5.      Northway Commuter Services: Upstate Transit’s fleet of 15 commuter buses is fully accessible to the disabled.  Four accessible buses will be replaced in 2003-04 for $2.0M.  $1.20M of CMAQ funds are programmed in the fifth year of the 2003-08 TIP (SA 134) for three additional replacements.  Starting April 1, 2003, sponsorship of this service will transfer from Saratoga County to CDTA.

 

 

Ongoing and New Initiatives

 

During the 1993-94 fiscal year, CDTC, as part of the New Visions process, formed a task force to develop a plan that addresses special transportation needs through 2010.  This task force met through November 1996.  Findings of the task force were published in December 1996.

 

CDTC was involved with the Committee for Accessible Transportation (CAT) between January 1992 and February 1996.  The CAT was established in the Capital District pursuant to the ADA.  The committee was comprised of three transit disabled people, a representative of CDTA, a designee of the State Advocate for the Disabled, one designee of the Commissioner of NYSDOT and a representative from Blue Cross.  The CAT met quarterly to monitor the implementation of the 1992 ADA Compliance Plan for CDTA.  A member of the CDTC Staff attended the meetings.  The CAT voted itself out of formal existence on February 14, 1996, the date that CDTA became fully compliant with the requirements of the ADA.  CDTA and some members of the CAT, however, volunteered to reconstitute an advisory committee to CDTA (regarding accessibility issues) as an informal body.  This group meets quarterly at the CDTA headquarters in Albany.  CDTC is a member of this group.

 

CDTC staff continues to work on UPWP Task 4.07 -- Human Service Agency Transportation Options.  Under this task, during 1996, 1997 and 1998, CDTC participated in the Statewide Coordinated Transportation Study (SCOTS).  CDTA was the recipient of a demonstration grant under SCOTS.  The purpose of SCOTS was to encourage the coordination of transportation provided by human service agencies.  In this regard, CDTA and CDTC worked with human service agencies located in Albany, Rensselaer, Saratoga and Schenectady counties to initiate discussions about coordination and consolidation strategies.  CDTA hired a consultant from the Community Association of America to aid in this task.  Several coordination agreements resulted from this effort. The SCOTS demonstration program ended at the end of March 1999.

 

The SCOTS program resulted in a major accomplishment in coordination for the Capital District -- ACCESS Transit, a subsidiary of CDTA was created in late 1997 for the purpose of "brokering" medical trips for Medicaid clients.  Prior to the creation of ACCESS Transit, CDTA and CDTC staff conducted a number of meetings with representatives from the county departments of social services and the New York State Department of Health (NYSDOH) to determine the requirements and constraints of delivering transportation for Medicaid recipients.  County representatives became interested in the brokerage concept primarily because it could save the counties money and relieve their burden of finding reliable transportation for their clients.  $750,000 under project T56 was programmed in the annual element of the 1997-02 TIP to provide seed money for the brokerage.  A portion of these monies was used to acquire office space, office furnishings, office equipment, a state of the art computer system and phone system.  $200,000 of these monies was in the committed column of the 1999-04 TIP and a total of $400,000 for capital expenses (such as office equipment, supplies, furniture, computer equipment and rent) was programmed for the first two years of the 1999-04 TIP.  Beginning with the 2003-08 TIP, project T56 was incorporated into project T9.

 

ACCESS Transit began brokering trips for Rensselaer, Schenectady and Albany counties in the fall of 1998. Access provides for a system where people requiring non-emergency transportation for medical trips (under Medicaid) call one central phone number to arrange trips.  ACCESS Transit arranges transportation for the client, bundles trips for maximum efficiency and reimburses transportation providers for services rendered.  ACCESS Transit is accountable to the three counties and regularly monitors service quality and speed of delivery.  The counties meet with staff from ACCESS monthly to review expenses, trip demand and operating procedures.  CDTC staff attends the monthly meetings, as do representatives from NYSDOH and NYSDOT. ACCESS Transit brokered approximately 509,000 trips in 2002 (58% for Albany county, 19% for Rensselaer county and 23% for Schenectady county) and processes almost 6000 calls per month.  Starting calendar year 2003, ACCESS Transit will no longer broker trips for Albany County, but will continue to broker trips for Rensselaer and Schenectady county.  Approximately 220,000 trips will be arranged by ACCESS Transit in 2003.

 

A brokerage is attractive because duplication of service is avoided, unproductive trips and some deadheading can be eliminated, the efficiency of trips is improved (more passengers per trip), and maintenance and driver training practices are standardized. Since ACCESS’s inception, area transportation providers have improved their performance and quality standards. Consumer satisfaction of the system is measured and is constantly rated high.

 

During 1998, CDTA submitted two grant applications requesting monies to provide transportation and other services to people transitioning from welfare to work.  These were submitted on behalf of a regional task force that was formed to grapple with these issues.  The task force consisted of members from the Albany County Department of Social Services (DSS), the Rensselaer County DSS, the Schenectady County DSS,  representatives from job training agencies, the workforce development board, CDTA, CDTC and others.  CDTA was notified in the Spring of 1999 that they were approved for monies from both the New York State Temporary Assistance to Needy Families (TANF) Grant ($900,000 over 19 months) and the Federal Transit Administration's Access to Jobs (JARC) Grant ($497,000 over one year).  As specified by federal guidelines, the Access to Jobs monies appeared in the 1998-2003 TIP (Project T66). CDTA was awarded the American Public Transit Association’s 2001 Welfare-to-Work Award in recognition of the success of this program partnership.

 

In September 2000, CDTA submitted a grant application to the New York State Department of Labor for welfare to work monies under the Community Solutions for Transportation program.  Under this program, CDTA submitted an application on behalf of the four counties (Albany, Rensselaer, Saratoga and Schenectady) for $1,989,000.  CDTA was awarded the grant.  These monies are being used to extend existing CDTA routes, add and extend suburban shuttle services, provide service in Saratoga County and continue a transit pass program.  This grant was further supplemented by $1.4M in July 2002 in recognition of the region’s successful program.

 

CDTA also applied for a second year JARC grant for $497,000 under the JARC 2000 program.  CDTA was not awarded monies under this program, but was provided an earmark of $250,000 under the JARC 2001 program (TIP project T66).  Given this reduced amount, CDTA refined its Welfare to Work program, focusing on individual trip planners, brokerage services and community and employer outreach.  CDTA has requested a two-year $1.5M program under JARC 2003 and JARC 2003.  An award of $232,500 was awarded to CDTC under JARC 2002.  CDTA is waiting for congressional action on the JARC FFY 2003 program.

 

In addition to the efforts described above, CDTC has been involved in the process in which area agencies apply for FTA Section 5310 funding (formerly Section 16(b)(2)).  As part of this effort, the CDTC staff annually evaluates Section 5310 applications with respect to need, alternatives to funding, and coordination efforts.  These evaluations are forwarded to NYSDOT for integration into the State Interagency Review Committee's review process.

 

In May 2001, four area human service agencies applied for funding under the FFY 2002 Section 5310 program.  The CDTC staff evaluated the four applications and presented the evaluations to the Planning Committee in June 2001.  The evaluations were approved and forwarded to the State Interagency Review Committee.

 

In October 2001, CDTC was notified that all four FFY 2002 applications were recommended for funding (for eight vehicles Table 6 contains a list and description of these projects.  From Table 6, it can be seen that a total of $391,447 ($313,158 federal) was recommended for funding by the Interagency Review Committee under the FFY 2002 Section 5310 program.

 

Eight agencies applied for sixteen vehicles under the FFY 2003 Section 5310 program.  In November 2002, seven of the eight agencies were notified that they were approved for funding for the purchase of eleven vehicles (two agencies applied for four vehicles but were approved for two vehicles, the maximum allotment). One application was recommended for standby funding[1].  Table 7 contains a list and description of the projects that were approved.  From Table 7 it can be seen that $700,085 ($560,068 federal) was allocated to the Capital District human service agencies under the FFY 2003 Section 5310 program.  The figure of $700,085 appears in the 2002-03 committed column of TIP project T6A.

 

A total of $5.3M has been awarded to Capital District Human Service Agencies through this program since FFY 1982.

 

 

Table 6

 

FFY 2002 Section 5310 Program Recommendations

(As Recommended by the New York State Interagency Review Committee)

 

 

Projects Recommended For Funding

 

 

 

County

Applicant

Vehicles

Total Cost

Albany

Cerebral Palsy Center for the Disabled

Two 24-passenger wheelchair accessible buses

$ 88,640

Albany

Senior Services of Albany

One 12-passenger bus

One 12-passenger wheelchair accessible bus

63,410

Saratoga

Saratoga County ARC

One 24-passenger wheelchair accessible bus

One 40-passenger wheelchair accessible bus

150,221

Schenectady

Schenectady County ARC

Two 24 passenger wheelchair accessible buses

89,176

Approval Subtotal

 

 

$ 391,447

 

 

 


Table 7

 

FFY 2003 Section 5310 Program Recommendations

(As Recommended by the New York State Interagency Review Committee)

 

 

Projects Recommended For Funding

 

 

County

Applicant

Vehicles

Total Cost

Albany

Albany County NYS ARC

Two 24-passenger wheelchair accessible buses

$   97,045

Albany

Colonie Senior Service Centers

One 12-passenger van wheelchair accessible

38,500

Albany

Cerebral Palsy Center for the Disabled[2]

Two 24-passenger wheelchair accessible buses

 96,380

Albany

Senior Services of Albany

One 12-passenger bus

33,000

Rensselaer

Unity House

One 12-passenger bus

33,000

Saratoga

Saratoga County ARC

Two 40-passenger wheelchair accessible buses

234,600

Schenectady

Schenectady County NYS ARC[3]

1 24-passenger wheelchair accessible bus

1 40-passenger wheelchair accessible bus

167,560

Approval Subtotal

 

 

$ 700,085

 

 

 

FFY 2003 Projects On Standby List for Funding[4]

 

County

Applicant

Vehicles

Total Cost

Albany

Villa Mary Immaculate

One 24-passenger wheelchair accessible bus

$56,000

Standby Subtotal

 

 

$56,000

 



[1] This application did not receive a high enough rating, in comparison to other statewide projects, to be recommended for funding.  However, the project was considered very worthwhile and was placed on a standby list for funding.  Standby projects are funded if any agencies approved for funding drop out of the program or if vehicle prices prove to be lower than the estimated costs.

[2] This agency applied for four 24-passenger accessible vehicles, but funding was received for two 24-passenger vehicles.

[3] This agency applied for three 24-passenger accessible vehicles and one 40-passenger vehicle, but funding was received for one 24-passenger vehicle and one 40-passenger vehicle.

[4] This agency will be notified in May 2003 if additional Section 5310 monies are available to fund its project.