Incident Management

Most of the congestion in the Capital District is caused by “non-recurring delay” such as delay caused by a vehicle crash, a snowstorm or major weather event, or construction. Incident Management is the planned, coordinated process of detecting and removing incidents to restore normal traffic operations as quickly as possible. With a majority of all expressway system delay caused by incidents -- ranging from vehicles with flat tires on shoulders to major crashes -- quick detection and removal are critical to maintaining traffic flows, particularly during peak travel periods.